Help Center

Support

Need help? Find answers, reach our team, or check the system status. We're here for you.

Email Support

For general questions, billing, and account issues.

support@vehicleimagery.com Within 24 hours

Technical Support

API integration help, error debugging, and technical guidance.

dev@vehicleimagery.com Within 12 hours

Documentation

Full API reference, endpoints, parameters, and code examples.

Browse Docs Self-service

FAQ

Common
questions

Quick answers to the most common issues. Can't find yours? Contact us below.

How do I get my API key?

Contact us via the form below or email support@vehicleimagery.com. We'll set up your account and send your key within 24 hours.

My API key is not working

Check that you're sending the key via the x-api-key header. If you're getting a 403, your key may have expired or the requested resource may not be part of your plan.

I'm getting 404 errors

Make sure the brand, model, year, variant, and trim all exist in our database. Use the /api/brands endpoint to start and navigate the hierarchy step by step.

Images are loading slowly

Our average latency is ~50ms. If you're experiencing slowness, check your CDN caching. Signed URLs are valid for 7 Days — cache them on your end for best performance.

How do I upgrade my plan?

Contact sales at info@vehicleimagery.com. Plan changes take effect immediately. No downtime.

Do you offer on-premise deployment?

Yes, on-premise and white-label options are available on our custom plans. Contact us for details.

Contact Support

Still need help?

Describe your issue and our team will get back to you as quickly as possible.